LEGAL
Privacy Policy
Last updated: 15 May 2026
Tydal Group Pty Ltd (trading as Tydal Agency) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains the types of personal information we collect, how we use and store that information, and your rights regarding your personal information.
1. Types of Information Collected
We may collect personal information including: name, email address, phone number, and job title; company or organisation name; project-related details and correspondence; and any other information voluntarily provided during project engagement or via forms on our website. We do not collect financial information directly – payments are managed securely by third-party providers.
2. How We Collect Information
We collect information directly from you via email, contact forms, project briefs, or telephone. We may also collect information through our website if you submit information or use interactive features. We do not collect personal information from passive browsing – only generic web analytics may be used.
3. Use of Personal Information
We use your information to: respond to enquiries; deliver services and manage projects; provide client support; send updates, invoices, or project information with your consent; and improve our services and site experience. We will only use personal information for direct marketing if you consent and will provide clear opt-out methods.
4. Disclosure of Personal Information
We do not sell or share your personal information for unrelated marketing purposes. Your information may be shared with trusted service providers only to the extent required for them to provide services to us, and only under strict confidentiality and privacy terms.
5. Cross-Border Disclosure
We store data on Australian servers whenever possible. If information is processed or stored overseas, we take reasonable steps to ensure any recipients comply with the APPs.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, or unauthorised access. Data is stored securely and only accessed by authorised team members.
7. Access and Correction
You may request access to, or correction of, your personal information held by us at any time. Contact us at hello@tydalagency.com.au for such requests.
8. Complaints and Questions
If you have concerns about your privacy or believe your information has been mishandled, contact us at hello@tydalagency.com.au. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Updates to This Policy
We may update this policy to remain compliant with Australian privacy laws. The latest version will be published on our website.
CONTACT
Tydal Agency – Australia – hello@tydalagency.com.au