Privacy Policy

We Respect Your Privacy

Tydal is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains the types of personal information we collect, how we use and store that information, and your rights regarding your personal information.

1. Types of Information Collected

We may collect personal information that includes:

• Name, email address, phone number, and job title

• Company/organisation name

• Project-related details and correspondence

• Any other information voluntarily provided by you during project engagement or via forms on our website

We do not collect financial information (e.g., credit card numbers) directly; payments are managed securely by third-party providers.

2. How We Collect Information

• Directly from you, via email, contact forms, project briefs, or telephone

• Through our website, only if you submit information or use interactive features (we do not collect personal information just from browsing our site; only generic web analytics may be used)

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3. Use of Personal Information

We use your information to:

• Respond to enquiries

• Deliver services and manage projects

• Provide client support

• Send updates, invoices, or project information with your consent

• Improve our services and site experience

We will only use personal information for direct marketing if you consent and will provide clear opt-out methods.

4. Disclosure of Personal Information

We do not sell or share your personal information for unrelated marketing purposes.
Your information may be shared with trusted service providers (e.g., hosting and payment processors) only to the extent required for them to provide services to us and only under strict confidentiality and privacy terms.

5. Cross-Border Disclosure

We store data on Australian servers whenever possible. If information is processed or stored overseas, we take reasonable steps to ensure any recipients comply with the APPs.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, or unauthorised access. Data is stored securely and only accessed by authorised team members.

7. Access & Correction

You may request access to, or correction of, your personal information held by us at any time.
Contact us at hello@tydalagency.com.au for such requests.

8. Complaints & Questions

If you have concerns about your privacy or believe your information has been mishandled, contact us at hello@tydalagency.com.au.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

We may update this policy to remain compliant with Australian privacy laws. The latest version will be published on our website.

Contact Us

Tydal Agency
Sydney, Australia
hello@tydalagency.com.au

Last updated: 29 September 2025